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FAQs

Is it safe to shop with Bon Bon Boutique?

Absolutely! Bon Bon Bontique is an officially registered entity with SSM (Companies Commission of Malaysia) which means our business conduct is governed by Law of Malaysia. The payment gateway we use is ipay88, the leading regional Payment Gateway Provider in South East Asia. Ipay88 is also awarded MSC status by the Multimedia Development Corporation (MDEC) in June, 2007. Whilst for the courier service, we use POS Malaysia to ship your order (It varies for International order). POS Malaysia is the exclusive provider of mail services in Malaysia which we find it the best alternative to deliver your order to your doorstep.

Our mission is to ensure our customers have a safe and smooth transaction with us. You may also read our Term of Service to learn more about our service.

I’m new here. How do I place an order?

First of all, thank you for hanging around with us. To learn more on placing an order and all other related matters, please read our full shopping guide here.

What payment methods do you accept?

We use ipay88 and PayPal as our payment gateway. Up to date we only accept these payment methods:-

  1. Credit Card
  2. Online Bank Transfer
  3. Paypal

How soon can I receive my order once payment is made?

For Pre-Order item, it takes approximately 14 working days (excluding weekends and public holidays) to reach you; while for Ready Stock item, your order will reach within 4 working days (excluding weekends and public holidays). Both the time frame are subjected to payment confirmation.

You will receive a tracking number via email once your item(s) is shipped. Your order can be delivered anytime between 8am to 6pm and a signature may be required on receipt.

How do I check the status of my order?

You can check the status of your order anytime by visiting the Track Your Order page. You will need to insert your email and order ID to view the status. Once your item is shipped you can also trace your order with POS Malaysia using the tracking number found in the shipping confirmation email.

Can I make changes / cancel my order?

Usually confirmed order is not changeable/ cancelable. However we understand that you may change your mind sometimes. Therefore you are allowed to cancel your order ONLY if the order is still in "Pending" status (which you can check here using your order ID and email).

We will refund you in store credit and you may purchase your next item. Please contact us as soon as possible by filling up this contact form.

What are Pre-orders/ Backorders?

These are items that are currently out of stock but we will be bringing in again due to demand. These items are not ready stock but are confirmed orders that will be processed, and will be delivered to you once the new stocks arrive at our premises. Most Backorders do not take more than 3 weeks to reach but this varies based on several external factors.

If for some reason the backorders fail to reach us, we will offer you an option of a full refund or a refund in the form of store credit. However, such occurrences are very rare as we will do whatever we can to make sure the items arrive at our premises on time.

Why should I register an account with Bon Bon Boutique?

We advise you to register with us before making a purchase to ensure your mailing address is correct and you can track back your purchase and even view your order history directly from your account. It only takes a few minutes of your time and once you've registered for your account, you need not refill your personal details again every time you purchase an item.

Moreover, you can add items that your are unsure want to purchase into your wishlist, which will help you bookmark and keep track of all the items you're interested in. Asides from convenience, you also be on our mailing list, and we occasionally send out members-only promos, sneak-peeks, birthday shopping vouchers, and more.

How do I register an account with Bon Bon Boutique?

Simply fill in this form to register an account with us. Please make sure your email address is correct otherwise we are unable to send you the discount voucher. Also do subscribe to our newsletter on our home page to receive all our latest promotions and fashion updates.

Can I still purchase if I don’t register for an account?

Yes, you can still make purchase as a guest.

When placing your order, just fill up your details instead of logging in or registering. However, we would definitely recommend that you register with us, it'll only take a few minutes of your time. If you register with us, you don't need to fill in your details again in your next purchase. Also, we do have special surprises in store for our members.

What do I do if I’ve lost my password?

If you have lost or forgotten your password, please send us a password reset request here.

There is a problem with my order and I wish to return it, what do I do?

If you are unhappy with your item(s), you can always return them within 7 working days for Malaysia orders and 40 working days for international orders from the day we ship. However the return is subjected to our return & refund policy. Please kindly read it and proceed with the necessary action.

What happens if an item I purchase is defective or if I received a wrong item?

We make sure our item(s) is in good condition before packaging and shipping them out. However, mistakes are occasionally inevitable and we are sorry for that. If you find your item(s) defective, please kindly contact us with a snapshot of the defective area. You may also want to read the Return & Refund Policy for defective/ wrong item as well.

Can I return Sale items?

Unfortunately we do not accept returns on sale items. Please kindly read our Return & Refund policy.

How do I Contact You?

If your questions are not answered here, please kindly ask us directly. We will try to answer you as clearly as possible.

To contact us, you can either fill up the contact form here or drop us an email with your questions. We also welcome your feedback/ suggestions/ testimonial and anything else. We will reply to you within 24 hours.

Contact Email:

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